DCCC is pleased to invite you to join an online training course on Conflict Management, Communication, and Collaboration. This whole day course aims to develop a sense of collaboration, a spirit of collaboration, and conflict management capabilities.
You will learn to identify the causes of conflict, find ways to solve them, and develop cross-sectoral cooperation skills to improve teamwork and increase work output.
DCCC很高兴邀请您参加关于冲突管理与沟通协作的在线培训课程。这个全天的课程旨在培养合作精神、协作能力和冲突管理能力。您将学习如何识别冲突的原因,找到解决冲突的方法,并发展跨部门合作技能,以提高团队合作和工作产出。
DATE | 日期
Tuesday, 27th February
2024.2.27周二
TIME | 时间
9:00-16:00
VENUE | 地点
Online线上
LANGUAGE | 语言
Chines中文
FEE | 费用
Member Ticket: RMB1680/Person
Group Ticket For 5(or more): RMB1600/Person
会员:1680元/人
团体(5人起):1600元/人
TARGET TRAINEES | 目标学员
Cross-departmental collaboration project team, functional departments, support departments, middle and back office departments, external communication and collaboration departments
跨部门协作项目组、职能部门、支持部门、中后台部门、对外沟通协作部门
COURSE OUTLINE | 课程大纲
Quote: Why cross-sectoral co-operation is so important
Session 1: Understanding Sectoral Walls
1. Why sectoral walls exist
2. The domino effect, how one affects many
3. Principles of sectoral walls
Session 2: Conflict Resolution for Conflict Management
1. What is conflict? Is conflict totally harmful?
2. Causes of team conflict
3. The four-step approach to conflict resolution
4. Interpersonal style conflict resolution techniques
5. Third-party arbitration to resolve conflicts
6. High emotional intelligence to resolve conflicts
Session 3: Conflict Prevention for Conflict Management
1. Barriers to cross-sectoral communication
2. Direction of questioning (up-stacking, down-cutting, panning)
3. Ways of asking questions (leading, piling on)
4. 3 levels of listening (I am, I am listening, I am listening attentively)
5. 11 Good Habits of Active Listening
6. 3 Taboos of Listening
7. PDCA cycle of work
Session 4: Resolving Conflicts by Working Positively with a Professional Mindset
1、What is a professional mindset
2. The importance of a professional mindset
3. Iceberg model of professionalism
4. Establishing a proper sense of professionalism
5. The four beliefs of the profession
引子:为什么跨部门合作如此重要
第一讲:理解部门墙
1.部门墙为什么存在
2.多米诺效应,如何一个影响多个
3.部门墙的原理
第二讲:冲突管理之化解冲突
1.什么是冲突?冲突完全有害吗?
2.团队冲突的原因
3.解决冲突四步法
4.人际风格冲突化解术
5.第三方仲裁化解冲突
6.高情商化解冲突
第三讲:冲突管理之预防冲突
1.跨部门沟通的障碍
2.提问的方向(上堆、下切、平移)
3.提问的方式(引领式、推动式)
4.倾听的3个层次(我在、我在听、我在用心听)
5.积极倾听的11个好习惯
6.倾听的3个禁忌
7.工作的PDCA循环
第四讲:用职业化心态积极工作化解冲突
1、什么是职业化心态
2、职业化心态的重要性
3、职业化素质的冰山模型
4、树立正确的职业化意识
5、职业的四个信念
TRAINER | 培训讲师
Su Jie Gold Medal Lecturer, Eddic China
苏洁 易迪思中国的金牌讲师
CANCELLATION | 取消政策
If you cannot attend an event for which you have registered, please cancel your registration no later than 3 business day prior to the event. If you fail to notify us of your cancellation in a timely fashion, you will be charged for the event costs.
如果您无法参加已注册的活动,请在活动开始前3个工作日内取消,否则活动费用不予以退还。
ABOUT EDDIC | 关于易迪思
Eddic training center (china) is a leading provider of enterprise-level training services. Founded in 2003, eddic currently has more than 800 instructors who focus on enterprise-level training area. The company has served for more than 3,500 companies with professional customized training solutions. Adhering to the concept of "value-added courses and innovative services", eddic provides training solutions for enterprises to cultivate talents.
易迪思(中国)培训中心是中国领先的企业级培训服务供应商,始创于2003年,目前机构 拥有超过800多位合作讲师,专注于企业级培训领域。目前总累计已为超过3500余家企业 提供定制化培训解决方案。易迪思结合 17余年培训服务的经验,针对企业的管理实际,不断总结,形成了独具特 色的培训课程体系和咨询辅导系统。并且与国内外优秀企业、机构交流合作,开展 标杆学习、主题论坛、沙龙交流等特色服务,为企业管理者、学员搭建一个多 样化的学习平台。易迪思每年服务客户超过 1000 家,每年开办的展示课、 公开课、内训课超过 8000 场次,其中包括 300 余家全球 500 强的在华投资企业。