DCCC is pleased to invite you to join an online training course on Conflict Management, Communication, and Collaboration. This whole day course aims to develop a sense of collaboration, a spirit of collaboration, and conflict management capabilities.

You will learn to identify the causes of conflict, find ways to solve them, and develop cross-sectoral cooperation skills to improve teamwork and increase work output.

DCCC很高兴邀请您参加关于冲突管理与沟通协作的在线培训课程。这个全天的课程旨在培养合作精神、协作能力和冲突管理能力。您将学习如何识别冲突的原因，找到解决冲突的方法，并发展跨部门合作技能，以提高团队合作和工作产出。

DATE | 日期

Tuesday, 27th February

2024.2.27周二

TIME | 时间

9:00-16:00

VENUE | 地点

Online线上

LANGUAGE | 语言

Chines中文

FEE | 费用

Member Ticket: RMB1680/Person

Group Ticket For 5(or more): RMB1600/Person

会员：1680元/人

团体（5人起)：1600元/人

TARGET TRAINEES | 目标学员

Cross-departmental collaboration project team, functional departments, support departments, middle and back office departments, external communication and collaboration departments

跨部门协作项目组、职能部门、支持部门、中后台部门、对外沟通协作部门

COURSE OUTLINE | 课程大纲

Quote: Why cross-sectoral co-operation is so important

Session 1: Understanding Sectoral Walls

1. Why sectoral walls exist

2. The domino effect, how one affects many

3. Principles of sectoral walls

Session 2: Conflict Resolution for Conflict Management

1. What is conflict? Is conflict totally harmful?

2. Causes of team conflict

3. The four-step approach to conflict resolution

4. Interpersonal style conflict resolution techniques

5. Third-party arbitration to resolve conflicts

6. High emotional intelligence to resolve conflicts

Session 3: Conflict Prevention for Conflict Management

1. Barriers to cross-sectoral communication

2. Direction of questioning (up-stacking, down-cutting, panning)

3. Ways of asking questions (leading, piling on)

4. 3 levels of listening (I am, I am listening, I am listening attentively)

5. 11 Good Habits of Active Listening

6. 3 Taboos of Listening

7. PDCA cycle of work

Session 4: Resolving Conflicts by Working Positively with a Professional Mindset

1、What is a professional mindset

2. The importance of a professional mindset

3. Iceberg model of professionalism

4. Establishing a proper sense of professionalism

5. The four beliefs of the profession

引子：为什么跨部门合作如此重要

第一讲：理解部门墙

1.部门墙为什么存在

2.多米诺效应，如何一个影响多个

3.部门墙的原理

第二讲：冲突管理之化解冲突

1.什么是冲突？冲突完全有害吗？

2.团队冲突的原因

3.解决冲突四步法

4.人际风格冲突化解术

5.第三方仲裁化解冲突

6.高情商化解冲突

第三讲：冲突管理之预防冲突

1.跨部门沟通的障碍

2.提问的方向（上堆、下切、平移）

3.提问的方式（引领式、推动式）

4.倾听的3个层次（我在、我在听、我在用心听）

5.积极倾听的11个好习惯

6.倾听的3个禁忌

7.工作的PDCA循环

第四讲：用职业化心态积极工作化解冲突

1、什么是职业化心态

2、职业化心态的重要性

3、职业化素质的冰山模型

4、树立正确的职业化意识

5、职业的四个信念

TRAINER | 培训讲师

Su Jie Gold Medal Lecturer, Eddic China

苏洁 易迪思中国的金牌讲师

CANCELLATION | 取消政策

If you cannot attend an event for which you have registered, please cancel your registration no later than 3 business day prior to the event. If you fail to notify us of your cancellation in a timely fashion, you will be charged for the event costs.

如果您无法参加已注册的活动，请在活动开始前3个工作日内取消，否则活动费用不予以退还。

ABOUT EDDIC | 关于易迪思

Eddic training center (china) is a leading provider of enterprise-level training services. Founded in 2003, eddic currently has more than 800 instructors who focus on enterprise-level training area. The company has served for more than 3,500 companies with professional customized training solutions. Adhering to the concept of "value-added courses and innovative services", eddic provides training solutions for enterprises to cultivate talents.

易迪思(中国)培训中心是中国领先的企业级培训服务供应商，始创于2003年，目前机构 拥有超过800多位合作讲师，专注于企业级培训领域。目前总累计已为超过3500余家企业 提供定制化培训解决方案。易迪思结合 17余年培训服务的经验，针对企业的管理实际，不断总结，形成了独具特 色的培训课程体系和咨询辅导系统。并且与国内外优秀企业、机构交流合作，开展 标杆学习、主题论坛、沙龙交流等特色服务，为企业管理者、学员搭建一个多 样化的学习平台。易迪思每年服务客户超过 1000 家，每年开办的展示课、 公开课、内训课超过 8000 场次，其中包括 300 余家全球 500 强的在华投资企业。